Contact information
Contact Information
Bena Pets is an online retailer of pet accessories. Orders are fulfilled through our sourcing and logistics partner, CJ Dropshipping, which ships directly from its warehouses. We are the merchant of record for every order placed on this site.
Business details
- Trading name: Bena Pets
- Owner: Rony Benavides
- Registered address: Vela y Klever Franco, 070150, Machala, El Oro, Ecuador
- Website: benapets.com
How to reach us
- Email: rony.benavides.quirola@gmail.com
- Phone / WhatsApp: +593 96 943 5457
- Response time: within 24 hours, Monday to Friday
Email is the fastest way to reach us and creates a written record of your request. Please include your order number so we can locate your order immediately.
What to contact us about
- Order status, tracking or delivery delays
- Returns, refunds and cancellations
- Damaged, defective or incorrect items
- Product questions before you buy
- Privacy requests regarding your personal data
This address is our business address, not a returns address. Do not send returns here. Contact us first and we will issue return instructions and the correct address for your specific item.