Política de envío

Shipping Policy

Last updated: July 28, 2026

Bena Pets ships to addresses in the United States. Orders are picked, packed and dispatched by our fulfillment partner, CJ Dropshipping, from its warehouses. This page explains exactly how long that takes, what it costs, and what happens when something goes wrong.

1. Processing time

We process orders Monday to Friday. After you place an order we need 1 to 3 business days to verify payment, forward the order to our fulfillment partner and have the item packed. Orders placed on weekends or U.S. public holidays begin processing the next business day.

You will receive a confirmation email immediately after checkout and a second email with tracking once the parcel is scanned by the carrier.

2. Delivery time and cost

United States — Free Standard Shipping — $0.00 — 8 to 15 business days in transit.

Transit time is counted from dispatch, not from the moment you order. Total time from order to doorstep is therefore normally 9 to 18 business days.

Shipping is free on every order and there is no minimum spend. The cost of delivery is already built into our product prices, which is why you will never see a shipping charge added at checkout.

3. Order tracking

Every order ships with tracking. You will receive the tracking number by email once the carrier scans the parcel, usually 2 to 5 days after dispatch. Tracking can take a further 48 to 72 hours to show movement while the parcel passes between carriers.

If your tracking number shows no movement for more than 10 consecutive days, email us with your order number and we will open an investigation with the carrier.

4. Delays and your right to cancel

We take the delivery estimates above seriously. Under the U.S. Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), if we cannot ship within the time we advertised we must either obtain your consent to the delay or refund you. In practice:

If we cannot dispatch within the stated processing time, we email you with a revised date and the option to cancel for a full refund.
If you do not accept the revised date, we cancel and refund automatically.
If we cannot give you a revised shipping date at all, your order is cancelled and refunded automatically.
Refunds for delayed or cancelled orders are issued to your original payment method within one billing cycle for card payments, and within 7 business days for other methods.

You do not need to argue with us to obtain this. It is your right and we honor it without dispute.

5. Split shipments

If you order several items they may ship separately from different warehouses and arrive on different days. You are never charged extra for this. Each parcel gets its own tracking number.

6. Incorrect or incomplete addresses

We ship to the address you enter at checkout, so please check it carefully. Once an order has been dispatched we cannot change the destination.

If you spot a mistake, email us within 12 hours of ordering and we will correct it free of charge provided the order has not yet been dispatched.

If a parcel is returned to the carrier because the address was incorrect, incomplete or unclaimed, we will contact you. You may choose a reshipment, in which case you cover the reshipment cost, or a refund of the product price less any non-recoverable shipping cost we incurred.

7. Lost, stolen and damaged parcels

Marked delivered but not received. Please check with other members of your household and your building’s mailroom, and look around your property, before contacting us. Carriers sometimes record a delivery up to 24 hours early. If the parcel has still not appeared 3 business days after the delivery scan, contact us and we will file a carrier claim and send a replacement or refund.

Lost in transit. If a parcel has not arrived 30 business days after dispatch and tracking shows no delivery, we treat it as lost and will send a replacement or issue a full refund, whichever you prefer.

Damaged on arrival. Photograph the item and its packaging and email us within 7 days of delivery. We will replace or refund without requiring you to send anything back.

In all three cases the cost is ours, not yours.

8. Customs, duties and taxes

Shipments to U.S. addresses from our overseas warehouses are normally low-value consignments cleared without duty payable by you. If a duty or customs charge is ever assessed on a shipment we sent you, send us the documentation and we will reimburse it.

Applicable U.S. state sales tax, where we are required to collect it, is shown at checkout before you pay.

9. Where we ship

We ship to all 50 U.S. states, Washington D.C. and U.S. territories. Certain oversized items cannot be delivered to P.O. boxes. If a restriction applies to your address you will see it at checkout before you pay.